Return & Refund Policy

Thanks for shopping at www.bmginternational.ae If you are not entirely satisfied with your purchase we are here to help please try to approach us by any means of contact using the available contact details on this website or by visiting us personally in our showroom, to help us understand your concerns and the main reason for returning your purchased items or seeking a refund.


Returns

You can return or exchange a Device or accessory of a (“Device”) for a refund Within 3 Calendar Days (for brand new “Devices”) & Within 7 Days (for ‘Used’ or ‘Second-Hand’ “Devices”) from the date you received the “Device”, you will be eligible for a return as per the below circumstances without limitation:
• Your item must be unused and in the same condition that you received it.
• In case the “Device” has been used or ‘activated’, it will be considered as ‘Used’, ‘Second Hand’, or ‘utilized’, you will not get the original amount paid when purchase was done, the current Market Retail Price will be applied based on the “Device” condition as per our sole assessment and evaluation.
• No software alteration or modification (e.g., “root” for Android devices or “jailbreak” for Apple devices).
• If the serial number/IMEI is removed from the product.
• No cracks, breaks, excessive wear and tear or other physical damage.
• No water damages.
• With all contents, undamaged and in good working condition.
• With no material alterations to the Device’s hardware or software.
• Your item must be in the original packaging.
• Once you trade-in a device we are unable to return that device to you.
• Your item needs to have the receipt or proof of purchase.
• Certain promotional offers may require you to return all items you received with your “Device” or accessory/ies and could cause you to become ineligible for any promotional discounts.

If a “Device” or accessory/ies has any damage or does not otherwise satisfy the above criteria, BMG International General Trading LLC will not accept the return and a credit will not be issued. In its sole discretion, BMG International General Trading LLC may elect to accept a return that is missing original accessories or other components or that has damaged accessories or components, but in such circumstance, BMG International General Trading LLC will reduce the amount of your refund credit by the value of the missing or damaged items. BMG International General Trading LLC will return ineligible “Devices” to you at the same address shown on the shipping details. handling or shipping fees will be charged to you for this “Device” return (If Any).


Refunds

Once we receive your item, we will inspect it and we will immediately notify you on the status of your refund, a refund will be executed as per below terms:
• In case the “Device” has been used or ‘activated’, it will be considered as ‘Used’, ‘Second Hand’, or ‘utilized’ you will not get the original amount paid when purchase was done, the current Market Retail Price will be applied based on the “Device” condition.
• We will initiate a refund to your credit card (or original method of payment only in United Arab Emirates Dirhams (AED)).
• Refunds and exchanges will be less any rebates received and shipping costs.
• Receiving the credit depends on your card issuer's policies.
• If the device or accessory is damaged, we will charge you the cost to repair a damaged or altered Device; or charge you the suggested Market Retail Price of a destroyed or altered “Device”, plus any shipping and handling charges (if Any).



Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.


Contact Us

If you have any questions on how to return your item to us, or any other queries on the Return & Refund Policy, please contact us.

Last Updated on February 20, 2021 by admin

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